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FAQ - Frequently Asked Questions

General Issue:

Q1: Besides DVD disc, can I load DVD Folder into the program? And how can I do that?

A: By the "Browse" button right beside "Source", you can open DVD Folder on your hard disc.

Q2: How can I get the chapters of my DVD displayed in the list after loading DVD?

A: There is a mini display screen on the upper right side of the main screen. All the chapters on your DVD, under each title, will be displayed in the program list after you double-click it.

Q3: Where are the other settings like Frame Rate and Sample Rate?

A: On the top right, beside the words "Copy as ", there is a button called "Setting". An extended panel will show other settings after you click it. There are four solutions "High Quality (512X384)" , "High Quality (320X320)", "Good Quality (320X240)" and "Standard Quality (330X240)"for your choice. Also you can edit the audio Bit Rate and Sample Rate and other item data as you need by choosing "Customized".

Q4: How can I select my desired language?

A: Click the "Option" button (the hammer) left beside "?" button and select your desired language in the "Language" box.

Q5: How to get my output files directly in the output folder I set?

A: Set the output folder on your iPhone memory card as "Target". In this way, you will be able to find the output files directly in the output folder.

Q6: How to avoid the short breaks during the output audio playback?

A: Maybe you have set a smaller value for audio bit rate, which is on the Setting panel right beside "Copy as". Please try a larger one for it. Generally speaking, the default value we offered can assure a good result.

Q7: Can I choose some of my favourite chapters/subtitles to convert for my iPhone?

A:Yes. By choosing the converting mode as "Customize", you can deselect any chapter/subtitile and keep only your favourite chapters/subtitles left to convert. The mini display screen on the right will help you make correct choice by displaying the chapters/subtitles for preview.


Trouble Shooting:

Please see Trouble Shooting to find the answer by yourself.


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